WE ARE SADDENED TO INFORM YOU THAT ENSTROGA – YOUR ELECTRICITY & GAS SUPPLIER IS CEASING TO TRADE IN THE UNITED KINGDOM.
Ofgem, the energy regulator, has appointed E.ON Next as the new supplier for our customers.
If you are an ENSTROGA customer, E.ON Next began supplying energy to you on 03 October 2021.
E.ON Next will contact you over the coming days and again in a few weeks when the transfer has been completed and your account has been fully set up.
You need not worry; your supplies are secure and funds that you have paid into their accounts will be protected if they are in credit. If there is an amount due to be paid to ENSTROGA, you should continue to any amount in debit to ENSTROGA. Your liability to pay for your bills has not changed.
Ofgem’s advice to ENSTROGA’s customers is not to switch, but to sit tight and wait until E.ON Next has been in touch. This will help make sure that the process of handing customers over to E.ON Next and honouring any credit balances is as hassle free for customers as possible.
If you have a power cut, please contact 150 to be put through to your local power distributor. If you think you can smell gas or have a gas leak, please contact the 24 hour National Gas Emergency hotline on 0800 111 999.
If you need additional support, Citizens Advice and Advice Direct Scotland can give free, impartial help and advice.