Legal
Important information about ENSTROGA
ENSTROGA Ltd | company registration number: 09812700 | place of registration: England and Wales Registered Office: Alexandra House | 43 Alexandra Street | Nottingham | NG5 1AY
Important information about ENSTROGA
ENSTROGA Ltd | company registration number: 09812700 | place of registration: England and Wales Registered Office: Alexandra House | 43 Alexandra Street | Nottingham | NG5 1AY
ENSTROGA LTD. (hereinafter “ENSTROGA”) informs users/customers (hereinafter “YOU”) that it complies with the current legislation regarding the protection of personal data, user privacy and the secrecy and security of data, adopting the necessary technical and organizational measures to avoid the loss, misuse, alteration, unauthorized access and theft of the personal data provided, taking into account the state of the technology, the nature of the data and the risks to which they are exposed.
Through this Privacy Policy, ENSTROGA informs you of our website, www.enstroga.co.uk, as well as our webmail service, of the treatment and uses to which the personal data collected on the web are submitted, so that you can decide, freely and voluntarily, if they wish to provide the requested information.
ENSTROGA reserves the right to modify this Policy in order to adapt it to new legislation, jurisprudential criteria, industry practices or company interests. Any modification of this policy will be announced in advance to inform YOU.
The person responsible for the processing of your personal data is ENSTROGA LTD. (hereinafter “ENSTROGA”), with company registration number: 09812700 and registered office at St Ann’s Hill Rd 6C, Oldknows Factory, Nottingham, NG3 4GN.
Contact details of the data protection officer responsible:
The type of data we collect can include:
All personal information we collect about you will be registered, used and protected by ENSTROGA in accordance with the applicable data protection legislation and with this privacy policy. Sometimes, we can supplement the information that YOU provide us with the information derived from our relations with YOU.
ENSTROGA does not intentionally collect data from children under 16 years of age.
We use different methods to collect data about YOU.
Direct interactions: You may give us your data by filling in forms, using our website, using Wi-Fi, by corresponding with us by post, phone, email or otherwise. Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as: Technical Data from analytics providers such as Talent or Google; advertising networks and search information providers all based inside or outside the EU. Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside OR outside the EU; Identity, Contact, Marketing and Communications Data from research or marketing agencies.
Information about our customers, guests and invitees is an important part of our business and we do not sell it to others. We only share it in the circumstances set out below.
The purpose of the collection and processing of personal data responds according to each specific case, to the management of the provision of electricity and/or gas supply services, i.e. carrying out the execution of a contract or compliance with the obligations deriving from it, as well as for the purpose of managing and responding to requests for information, queries or suggestions, or in the publications or any services or activities, events or events offered by ENSTROGA. Likewise, the data may be used to send information, by any means, about the above aspects and in relation to other services or products of ENSTROGA, including the sending of commercial communications whenever you have authorized it.
When contracting regards to your energy supply, all data necessary to manage your connection to the grid will be communicated to the respective administration systems, which may be accessed by parties determined by the current legislation at all times.
As your supplier we are also acting on behalf of your network operator to make an agreement with you. The agreement is that both you and your network both accept the National Terms of Connection (NTC) and agree to keep to its conditions. The NTC is a legal agreement. It sets out rights and duties in relation to the connection at which your network operator delivers electricity to, or accepts electricity from your home or business.
If you want a copy of the NTC or have any questions about it, please write to:
or visit the website at www.connectionterms.co.uk.
If you (or a member of your household) need extra care (for example, because of your age, health, disability or financial circumstances), we keep record and share this information with the following people to ensure your supply is not interrupted and/or meet your special needs:
other energy suppliers if we believe you are considering changing supplier; outsourced service companies that manage a wide range of energy industry data interactions on our behalf; the electricity distributor; and the relevant gas transporter, metering agents or network operator.
The personal data of the clients will be kept as long as necessary for the provision of the satisfying any legal, accounting, or reporting requirements. In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the reasons we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
This cookie policy explains what cookies are and how we use them on our website. You should read this policy so you can understand what type of cookies we use, the information we collect using the cookies and how that information is used. By using our website you are agreeing that we can use cookies in accordance with this policy.
Cookies are files which contain a small amount of information. Cookies are stored on the browser or hard drive of your computer or device.
We use cookies to distinguish you from other users of our website and to provide a browsing experience that is unique to you. Cookies are used by us so that our website can remember what you have done whilst browsing, for instance, your log-in details, how far you have progressed with an order and what is in your shopping cart.
Cookies can be in the form of session cookies or persistent cookies. Session cookies are deleted from your computer or device when you close your web-browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date. We use the following cookies:
These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, such as greeting you by name and remembering your preferences. It also allows for live chat support during your browsing experience.
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. These cookies allow you to share and send information to other websites.
When you visit our website, we may automatically collect the following types of information from you: Your internet protocol (IP) address, your login information, time zone setting, operating system and platform, information about your visits including the URL you came from, your country, the search terms you used in our website, products you viewed or searched, page response times, download errors, length of visits to certain pages, page interaction information, (such as scrolling, clicks, and mouse-overs) and the methods used to browse away from the page.
Most browsers allow you to refuse cookies. You may block our cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can find out more about cookies and how to delete and control them on www.aboutcookies.org or click help in your browser menu.
If you block our use of cookies, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way. For example, you will not be able to use the shopping list feature or shop online.
We may update this policy from time to time. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.