How can I make a complaint?

Making a complaint

At ENSTROGA we take your feedback very seriously and we will make every effort to resolve any issue that arises
with our customers as quickly and smoothly as possible. If you would like to make a complaint, please follow one of these steps and we will contact you as soon as possible to discuss the best way to deal with your situation.

You can contact us via:

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Filling out the form below

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By email: energy@enstroga.co.uk

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By phone: Monday- Friday between 9am-6pm at 01158572572

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By post: ENSTROGA ltd, Alexandra House,
43 Alexandra St, Nottingham NG5 1AY

You can find out more about how we deal with complaints here.
If you would like free, independent advice about your rights as a consumer you can contact The Citizens Advice Bureau.

England & Wales: 0808 223 1133 or at https://www.citizensadvice.org.uk/about-us/contact-us/
Scotland: 03454 040506 or at https://www.citizensadvice.org.uk/scotland/about-us/contact-us/

I agree with the data protection policy.
We will collect and process your data only to deal with your request and for statistical purposes.

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